European Logistics Firm Managed Workforce at Scale Through HR Outsourcing

Seeking scalability and operational stability, a leading logistics and supply chain company in Europe engaged Reco as an outsourced HR provider in Vietnam, leveraging structured HR outsourcing solutions to standardize processes, improve service quality, and support future workforce expansion without increasing internal HR overhead.

1. Client Overview

The client is a multinational logistics and supply chain services provider that supports cross-border transportation, warehousing, and fulfillment operations across Europe and the Asia-Pacific region. Its workforce comprises operational, technical, and administrative roles, with staffing levels fluctuating throughout the year due to seasonal demand.

To support its regional operations, the company expanded its shared services and operations teams in Vietnam, growing headcount to 250+ employees across customer operations, IT support, and administrative functions. Rapid growth exposed challenges in HR coordination, employee support responsiveness, and compliance consistency.

2. Client Requirements

Seeking scalability and operational stability, the client engaged Reco as an outsourced HR provider in Vietnam, leveraging structured HR outsourcing solutions to standardize processes, improve service quality, and support future workforce expansion without increasing internal HR overhead. Key challenges included:

• High employee turnover in operational roles, driving constant onboarding and offboarding
• Seasonal spikes in hiring during peak logistics periods
• High volume of HR requests related to contracts, attendance, leave, and policy clarification
• Limited internal capacity to scale HR support in line with workforce fluctuations
• Lack of centralized reporting across regions and employee types

The client required outsourced HR services that could scale rapidly, operate with precision, and support a highly dynamic workforce.

3. Reco’s Approach

Reco implemented a scalable outsourced HR services model in Vietnam, focused on high-volume workforce management and operational efficiency.

3.1. Centralized HR Administration Outsourcing

Reco consolidated fragmented HR tasks into a single, centralized HR outsourcing framework.

• Employment contract management for permanent and seasonal employees
• Standardized onboarding and exit processes across departments
• Central tracking of employee records and HR documentation

The approach improved consistency while reducing administrative duplication.

3.2. Workforce Flexibility & Volume Management

Given fluctuating staffing needs, Reco designed HR outsourcing solutions that supported rapid workforce changes.

• Fast turnaround onboarding for peak hiring periods
• Streamlined contract renewals and terminations
• Flexible HR resource allocation based on workforce volume

Our solution enabled the client to scale operations up or down without disrupting HR operations.

3.3. Payroll Coordination & HR Compliance Support

Reco delivered reliable outsourced HR and payroll services, ensuring operational continuity.

• Accurate monthly payroll processing across multiple job categories

• Statutory contributions and tax calculations in compliance with Vietnam regulations
• Payroll reporting aligned with finance and operations teams

We also provided advisory support on compliance risks related to high employee turnover.

3.4. HR Reporting & Operational Visibility

Our team introduced structured reporting to give leadership clear visibility into HR operations. Reports covered:

• Headcount trends and workforce changes
• Payroll cost analysis
• Leave balances and absenteeism patterns

This data-driven insight supported better workforce planning and cost control.

4. The Outcome

In the first nine months, the outsourced HR services model significantly strengthened operational efficiency.

• 50% reduction in HR request backlog during peak seasons
• 35% decrease in HR-related errors (contracts, leave records, documentation)
• Supported a workforce of 250+ employees with no increase in internal HR headcount

With Reco’s support, the client achieved scalable HR operations without sacrificing accuracy or employee experience.