HR Outsourcing for a Global Fintech Company in Vietnam

As part of its Asia-Pacific expansion, the client established a Vietnam delivery hub supporting product engineering, operations, and customer support functions. Within 18 months, the Vietnam workforce grew from 80 to over 300 employees, increasing complexity in HR administration, payroll coordination, and employee lifecycle management. The company chose Reco for HR Outsourcing in Vietnam to leverage our local HR expertise and mitigate compliance risks.

1. Client Overview

The client is a fast-growing global fintech organization providing digital payment, lending, and financial platform services to customers across North America and Europe. Operating in a highly regulated environment, the company places strong emphasis on compliance, data security, and operational controls across all functions.

To ensure a consistent employee experience while maintaining regulatory rigor, the client partnered with Reco to deliver end-to-end HR outsourcing services in Vietnam, allowing internal leadership to focus on growth, governance, and strategic workforce planning.

2. Client Requirements

The fintech company’s rapid growth created HR challenges that extended beyond volume alone.

Key challenges included:

• Compliance-heavy HR environment, requiring precise handling of contracts, documentation, and employee records
• High volume of employee inquiries related to onboarding, role changes, and policy clarification
• Fragmented HR support across regions, leading to inconsistent employee experience
• Limited visibility into HR request ownership, escalation, and resolution timelines
• Internal HR teams overextended, increasing operational and compliance risk

The client needed outsourced HR services that could deliver structured processes, audit-ready reporting, and consistent employee support without compromising security.

3. Reco’s Approach

Reco implemented a compliance-focused HR outsourcing solution, designed to operate as a controlled extension of the client’s HR function.

3.1. HR Operations Setup & Governance

Reco established standardized HR operating procedures aligned with both Vietnam labor law and the client’s global compliance framework.

Key actions included:

• Defined HR service scope covering onboarding, employee lifecycle management, and HR administration
• Implemented approval workflows and escalation matrices for regulated environments
• Created audit-ready documentation and reporting structures for internal and external reviews

This foundation ensured HR consistency as headcount expanded rapidly.

3.2. Payroll & Statutory Compliance Management

We functioned as the client’s outsourced HR partner, ensuring accuracy and regulatory adherence.

Our solution included:

• Monthly payroll processing with multi-component compensation structures
• Calculation and submission of PIT, social insurance, health insurance, and unemployment insurance
• Continuous monitoring of regulatory changes impacting payroll and employment contracts

3.3. Employee Lifecycle & HR Service Desk Support

Our team operated a dedicated HR support model to enhance employee experience and responsiveness.

Support covered:

• End-to-end onboarding and offboarding coordination
• Contract amendments, role changes, and benefits administration
• Day-to-day HR inquiries related to leave, payroll, and statutory benefits

The internal HR team can now focus on strategic workforce planning rather than transactional tasks.

3.4. Scalable HR Outsourcing Framework

Reco’s HR outsourcing services were designed to scale seamlessly alongside the business.

The model enabled:

• Rapid onboarding of new hires without additional internal HR headcount
• Consistent HR service delivery across teams and functions
• Flexibility to adapt processes as the company entered new markets

4. The Outcome

Within the first 6 months of implementation, Reco delivered measurable business impacts: 

• 45% reduction in internal HR administrative workload
• 90% of HR requests resolved at Level 1 without escalation
• Average response time reduced from 48 hours to under 12 hours
• 100% audit compliance, with complete request tracking and documentation
• Employee satisfaction score for HR support increased from 3.6 to 4.5 / 5

The client successfully scaled its Vietnam workforce while maintaining full compliance through professional HR outsourcing services.