The programme, signed by Deputy Prime Minister Nguyễn Chí Dũng, establishes a multi-phase plan for deep digital transformation across all levels of government. It calls for the digitalisation of core operations, the adoption of real-time data management, and the integration of AI into decision-making and service workflows.
1. Strategic Goals and Milestones
This roadmap aligns with Vietnam’s earlier efforts to build a comprehensive national digital ecosystem. Vietnam’s national AI strategy also positions the country to become a leading AI hub within ASEAN by 2030, linking government modernisation with broader innovation goals.
1.1. Full Digital Government Integration
By 2030, Vietnam aims to complete the digital transformation of the state apparatus, building a “smart government” that operates on interconnected national platforms, underpinned by robust cybersecurity and strong safeguards for personal data protection. Artificial intelligence will serve as a central pillar of public administration and policy execution.
1.2. Citizen-Centric Services
The programme emphasises citizen-centric service delivery, aiming to offer unified, inclusive digital services that are easy to access and tailored to individual needs. This includes broad availability of online public services, streamlined procedures, and improved user feedback mechanisms.
2. Key Features of the Roadmap
Recent policies include the National Data Strategy, aimed at unified datasets and interoperable platforms, and various legislative efforts to strengthen the legal basis for digital and AI transformation.
2.1. Digital Transformation Across All Agencies
Government agencies will transition to operations driven by digital data and AI tools, embedded into internal management, administrative processes, and policy planning. This initiative includes standardising digital platforms and enhancing interoperability.
2.2. Data as a Strategic Asset
The roadmap builds on broader national digital data strategies that aim to treat data as a strategic national resource, promoting unified data systems, open standards, and shared access across state sectors.
2.3. Security and Sovereignty
Ensuring cybersecurity, data protection, and digital sovereignty are core pillars. The strategy explicitly requires that digital platforms meet high security standards to safeguard government systems and citizen information against threats.
2.4. AI Integration
Artificial intelligence will be embedded not just in service automation but also in predictive governance, helping tailor public services to citizen needs, improve policy decisions, and reduce administrative bottlenecks.
3. Implications for Citizens and Businesses
Vietnam’s digital government roadmap will reshape how public services are delivered and accessed, with clear benefits for both citizens and enterprises:
- Faster and more efficient public services through fully digital, end-to-end government processes.
- Reduced paperwork and smoother user experiences, supported by AI-driven automation and personalisation.
- Improved transparency and accountability in public administration, enabled by data-based governance and digital oversight.
- New growth opportunities for local technology companies, particularly in digital infrastructure, AI solutions, and national data platforms aligned with the government’s digital agenda.
In summary, Vietnam’s approved roadmap marks a significant milestone in its journey toward digital governance, leveraging advanced technologies such as AI to enhance efficiency, accessibility, and responsiveness across the public sector by 2030.
