Entering Vietnam with the Right EOR Solutions – Transportation Company Success Story

Vietnam has become one of Southeast Asia’s most attractive markets for technology scale-ups, thanks to its skilled workforce and competitive operating costs. However, navigating local labor laws, payroll regulations, and compliance requirements can slow expansion. By leveraging Reco’s EOR solutions, our client, a global travel tech firm based in the Netherlands, can hire locally, remain compliant, and scale operations rapidly without establishing a legal entity.

1. Client Overview

Our client is a fast-growing B2B travel technology scale-up headquartered in Amsterdam. The company operates a proprietary platform that connects airlines, online travel agencies, and tour operators with a curated network of local ground transportation providers across over 100 countries. Since partnering with Reco, the company has grown to over 150 employees globally, with about 20 in Vietnam. 

2. Client Requirement

The client required more than just legal employment coverage in Vietnam. As a fast-growing international scale-up, they needed an EOR solution that could support both high-quality candidates and a smooth employee experience while ensuring compliance.

Key requirements included:

• Access to Vietnam-based professionals with strong English communication skills and international work exposure
• Fast and compliant onboarding for local candidates without entity setup
• Clear, locally compliant employment contracts that candidates could easily understand
• Competitive and market-aligned compensation structures to attract and retain talent in Vietnam
• Reliable payroll accuracy and on-time salary payments to build employee trust

• Full statutory benefits coverage (social insurance, health insurance, and personal income tax)
• Local HR support to address candidate questions on benefits, leave, and labor regulations

The firm also emphasized the importance of creating a positive candidate and employee experience, ensuring that Vietnam-based hires felt secure, supported, and integrated into a global organization from day one.

3. Reco’s Approach

Reco delivered a candidate-first employer of record service in Vietnam, designed to resolve both operational and people-related challenges.

3.1. Candidate Readiness & Market Alignment

Reco aligned hiring strategies with Vietnam’s local talent market by providing insights into salary benchmarks, benefits expectations, and employment norms. This ensured all offers were competitive, compliant, and appealing to candidates.

Key actions included:

• Providing up-to-date Vietnam salary benchmarks and benefits insights
• Structuring compensation packages aligned with market norms
• Ensuring offers were transparent, competitive, and easy for candidates to understand

3.2. Seamless Candidate Onboarding

Reco designed a streamlined onboarding process to reduce friction between offer acceptance and start date, improving the overall candidate experience.

• Issued bilingual, Vietnam-compliant employment contracts
• Coordinated rapid onboarding timelines to reduce candidate drop-off
• Guided candidates through documentation, tax registration, and social insurance enrollment

2.3. Employee Experience & HR Support

To support long-term retention, Reco provided ongoing HR support tailored to local expectations and cultural context in Vietnam.

• Delivered a dedicated local HR contact for Vietnam-based employees
• Responded promptly to candidate and employee queries regarding payroll, leave, and benefits
• Ensured culturally aligned communication to reduce misunderstandings

2.4. Payroll Accuracy & Compliance

Monthly payroll processing was managed with a strong focus on accuracy and reliability. Salaries were paid on time, and all statutory contributions, including personal income tax and social insurance, were calculated and submitted in accordance with Vietnamese labor regulations. Reco continuously monitored regulatory updates to ensure ongoing compliance and mitigate employment-related risks.

5. Scalable Hiring Framework

Reco’s employer-of-record solution enabled the client to quickly scale hiring in Vietnam without administrative delays. As business needs evolved, Reco supported the expansion of roles across operations, customer support, and technical teams. Throughout the scaling process, consistent service quality and employee experience were maintained, ensuring sustainable growth.

4. The Outcome

The adoption of EOR solutions in Vietnam delivered strong, data-driven results within months.